Shipping policy
We like it simple here at Grac'd.
We follow Australia Post guidelines for weight of parcel as below in AUD.
| Weight tier | Parcel Post postage |
|---|---|
| Up to 500g | Parcel Post postage $9.70 |
| 500g to 1kg | Parcel Post postage $13.25 |
| 1kg to 3kg | Parcel Post postage $16.65 |
| 3kg to 5kg |
Parcel Post postage $20.05 |
Express shipping and shipping to other countries are as per the website and the couriers shipping rate.
Fill in your address details to get the exact cost during the checkout process.
Our couriers are currently experiencing delivery delays due to a high volume of parcels in their network along with new safety measures to protect their people and customers. Further to this, delays are also occurring as there are fewer domestic flights, international delays, and increased volumes as more people start shopping online.
GENERAL SHIPPING INFORMATION
Grac'd takes great pride in shipping to you in the safest and most timely option available and we work closely with Australia Post and other carriers to realize the best service possible.
It is so important to us that you receive your goods quickly and safely, so that the quality that we work so hard to achieve is maintained and you are able to enjoy your goods as soon as possible.
Orders are processed and dispatched within two business days of being received and arrive approximately within 2-19 business days from dispatch depending on the address location.
DELIVERY
We do not require signature on delivery, but if you want signature service please advise in the notes.
IMPORTANT- Should the delivery service have to leave the parcel at the door without a signature please note that all responsibilities to Grac'd is waived.
If you would then like your parcel left if you are not at home, please see the 'Authority to Leave' section below. If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or at the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorized centre.
IMPORTANT- Grac'd asks can you please inspect the parcel before signing with the courier. Should any damage have occurred in transit, do not accept delivery of a parcel.
AUTHORITY TO LEAVE PARCELS
If you would like your parcel left unattended at the time of delivery please make a note in the "leave us a note" section at checkout.
CURRENCY
All prices are listed and charged in the country of production of your ordered item at the time of purchase unless you had the option to change it. This will be dependent on the supply of the product at the time of ordering. Domestic and International Shipping will be charged from the country of production.
Other INTERNATIONAL SHIPPING may not be available please email us with specific shipping inquiries to other countries.